Yes, you can cancel your order as long as it hasn’t been processed or shipped. Please contact our customer service –  as soon as possible with your order number. Once the order is shipped, cancellation is no longer possible, but you may be eligible for a return after delivery. For full details, please refer to our [Cancellation & Returns Policy].

If you entered the wrong shipping address, please contact us immediately at info@jeeyoselfcare.com with your order number and the correct address. If your order hasn’t been shipped yet, we’ll do our best to update it. Unfortunately, once an order has been dispatched, we’re unable to change the address. In that case, the package may be returned to us, and we will contact you for the next steps.

Order confirmations are automatically sent to the email address provided at checkout. If you haven’t received one within 15 minutes of placing your order, please check your spam or promotions folder. If it’s not there, contact us at info@jeeyoselfcare.com with your full name and, if possible, the approximate time of your order. We’ll be happy to check and resend your confirmation.

Yes, we accept returns within 14 days of delivery, as long as the items are unused, unopened, and in their original packaging. To start a return, please email us at info@jeeyoselfcare.com with your order number and reason for return. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. For full details, please see our Returns Policy.

At the moment, we do not offer direct exchanges. If you would like a different item, please return the original product (unopened and unused) within 14 days of delivery, and place a new order for the item you want. For assistance with returns, contact us at info@jeeyoselfcare.com. We’re happy to help guide you through the process.Accordion Content

No, creating an account is not required. You can check out as a guest. However, creating a customer account allows you to track your orders, save shipping details for faster checkout, and view your order history easily. It’s completely optional and free.

To create a customer account, simply click on the Account or Login icon at the top right of our website. Then select “Create Account” and fill in your name, email address, and a secure password. Once registered, you’ll be able to view your order history, save shipping information, and manage your preferences anytime.

Yes! We regularly offer special promotions, seasonal discounts, and exclusive deals for our customers. To stay updated, subscribe to our newsletter and follow us on social media. First-time customers may also receive a welcome discount—just check the pop-up or banner on our homepage when you visit!

We’re so sorry your order didn’t arrive in perfect condition. Please email us at info@jeeyoselfcare.com within 3 days of delivery with your order number, a brief description of the issue, and clear photos of the damaged items and packaging. We’ll review your case promptly and arrange a replacement or refund as appropriate.Accordion Content

We sincerely apologize for the mix-up. Please contact us at info@jeeyoselfcare.com within 3 days of receiving your package. Include your order number, a description of what was incorrect, and clear photos of the items received. We’ll make it right by sending the correct products or offering a suitable solution as quickly as possible.

You can reach our customer service team anytime by emailing info@jeeyoselfcare.com. We aim to respond within 24–48 business hours. Whether you have questions about your order, products, or anything else, we’re here to help!

We typically respond within 24 to 48 business hours. During busy periods, it may take slightly longer, but we always do our best to get back to you as soon as possible. If you haven’t heard from us after two business days, feel free to follow up by emailing info@jeeyoselfcare.com.